We aim to issue the results of your test within ten days of receiving your swabs. However, we cannot guarantee this and in some instances it may take slightly longer.
We have put together a number of resources that we hope are helpful:
We are aware of a problem on our Activation page that is preventing customers from activating their swabs. We hope to have it fixed by Monday 4th. Customers who want to return their swabs immediately can fill in our Manual activation form and return that with your swabs. Dismiss